FAQ

Why choose freakysera?

freakysera.com has earned a reputation for its exceptional quality materials and skilled craftsmanship. The brand uses only the finest quality AD, gold, ruby and precious stones in its products, ensuring their beauty and durability. We place most of our emphasis on creating exclusive pieces and custom-made jewellery for our loyal customers. Unique and exclusive designs have been created for countless loyal customers across the globe. Please refer our collections and product page for all exclusive collections. With the vision and a strong belief that every customer in the region deserves a Jeweller they can trust, freakysera has started expanding it's delivery network to 2500+ cities in India. It has now a growing online customer base in almost very city in India.

Why are freakysera's Jewellery prices attractive and cheapest in India ?

Operation overheads are kept to the minimal by having no expensive retail storefront and no commissioned sales person. We make ourselves known to the public through the word of mouth and low-cost online social media such as facebook and instagram. This allows us to focus on maximizing your budget on the best quality gem at an affordable price.

What is your return/exchange policy?

For useful information on our return and exchange policy please click on the following link return policy

What is your shipping policy?

For useful information on our shipping policy click on the following link view shipping policy

How long does it take to deliver my product?

In most ideal scenarios, our average delivery time is approximately 1-4 business days, once we ship the products from the warehouse. The actual lead time will depend on the pin code of the delivery. Orders received after 5:00 PM on Saturday will be processed only on the next working day!

What payment options do I have?

freakysera accepts payment online via Cashfree secure payment gateway. We accept UPI, Cards, Wallets and Net Banking to complete purchase securely. Your orders will only be processed upon successful payment.

Are there any shipping charges to be incurred when I purchase online?

Our shipping rates keep changing to best shopping experience to customers. For useful information on shipping charges, please click on the view shipping charges

How do I apply a voucher code to get discounts on jewellery purchase?

You may redeem the gift coupon at the time of check out. After entering shipping address , please enter voucher in discount field and click on apply to enjoy special discount for you.

How can I better maintain / care for my jewellery?

With reasonable care, your jewellery can be a lasting treasure.
1. For routine care, it’s best to wash your jewellery with a jewellery cleaner once a month.
2. Store your jewellery separately from each other as they the metal may scratch the stone surfaces.
3. It is advisable to take off your jewellery when performing household chores, gardening and outdoor sports.
4. For pearls, never store pearls in a plastic bag. Plastic can emit a chemical that will damage the surface of pearls. The same is true of cotton wool.
5. Jewellery can be damaged by many chemicals and all acids. The list includes hair spray, perfume, cosmetics, and even perspiration.

Can I track my order?

Yes. Once your order has been submitted, we will email you on the progress or you may also login to your account online to view the order status. On the day of shipment, we will email you the Delhivery delivery confirmation that includes Delhivery delivery-tracking information. You will be kept informed of the transportation process at every step.